FAQ
The Ins And Outs of How We Do Business
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Do you offer your services outside Loughborough area?We currently cover Loughborough and surrounding areas. For one of cleaning we are happy to do any area in the England.
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Do you provide carpet cleaning service?Currently we do not offer carpet cleaning service.
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Do you clean behind the furniture and in less accessible areas?Yes, we scour every nook of your place if we are physically able move the furniture. We would not move very fragile pieces due to safety concerns.
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Can you deep clean oven or a grill?Yes, we offer deep clean of your oven and grill at additional charge.
Payment process
At A five stars cleaners, we want to make the payment process as easy and convenient for you as possible. After your cleaning service has been completed, we will send you an invoice for the work carried out. We understand that everyone has different financial needs, so we're happy to work with you to arrange a payment schedule that suits your specific situation. Generally, we request that payment is made within two weeks of the completion of the cleaning service, but we're always open to discussing alternative arrangements if needed. Our goal is to make sure you're completely satisfied with our services, and that includes making the payment process as hassle-free as possible.
Cancellation Policy
At A five stars cleaners, we understand that life can be unpredictable, and plans may change. We are happy to accommodate any cancellation or rescheduling requests, but kindly ask for at least 24 hours' notice to avoid any inconvenience. In case of a cancellation under the 24-hour timeframe, we charge a fee of £35 as we lose out on business and may find it challenging to fill the slot last minute. We value our clients and strive to provide the best service possible, and we appreciate your understanding in this matter.
Our Commitment to Your Safety
At A five stars cleaners, we take the safety and security of our clients seriously. That's why we're proud to say that we hold public liability insurance for up to £1000000 and employer liability insurance up to £10000000. We also make sure that our team is fully vetted, with each member having undergone a DBS check. We understand that trust is key in our line of work, so we're happy to provide references upon request to give you that extra peace of mind. With A five stars cleaners, you can rest assured that you're in safe hands.